2002 to 2009，Founder of the company started his business by providing processing support, designing and manufacturing automation production lines to ABB, Siemens and ThyssenKrupp which are among Fortune 500 companies.Since 2009, TO-U has been focusing on R&D, fabrication, marketing and sales of intelligent weighing and packaging machines as well as various kinds of automated control equipment. Being a high-tech and innovative company, TO-U has worked as a business partner with Guangdong Meiweixian (Zhongshan), Anhui Qiaqia (Hefei) and many other well-known packaging machinery and food companies by supplying them with automated and intelligent weighing and packaging solutions. To better serve our customers.
Brands : TOUPACK
No. of Employees : 100~200
Year Established : 2009
Export p.c : < 10%
2002 to 2008
TOUPACK is customer-oriented and focuses on providing prompt and all-round services to our customers. Our target is to help customers to solve all problems they may have. We will keep improving our service system and keep our customers satisfied. If you have any problems or suggestions, please feel free to let us know.
Our Overseas Service Policies:
1. We provide a full 18-month warranty and a long-term on-site paid service.
2. Within the length of warranty, for product quality problem, the component replacement and expressage are free of charge. However, if on-site service is needed, travelling expense, accommodation and service charge will be paid accordingly.
3. As for products which are out of warranty, or problems caused by wrong operation or repair without authorization, charges are collected as below:
a. Engineer's round-trip tickets.
c. Service charge: USD 200/day.
Continuous improvement, seeking higher quality level. Our highly dedicated sales staff has never shied away from going that extra mile to meet and exceed the customer’s expectations. We treat our customers with the same loyalty and devotion, no matter the size of their business or industry.